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Client Manager - Families

The Organisation

Our customer is a not for profit organisation that provides a range of services to people within the Logan catchment area. The service supports people who are disadvantaged, vulnerable or want to improve their circumstances.

The Role

On behalf of our customer we are seeking a Client Manager to join their team. This permanent full time position located in the Logan region will oversee management of programs that engage with vulnerable families, this newly created position sits within the leadership team and is responsible for leading a team to assist families to achieve outcomes that include;

  • Health, wellbeing and safety of children and young people
  • Building capacity and resilience of families
  • Facilitate connections with the local community
  • Improve housing and financial stability and work capacity

Key Responsibilities

  • Through demonstrating a robust and persistent attitude, implement change management processes that align with the organisations core values
  • Provide leadership and management to programs, work to timelines and budget requirements
  • Collaborate both within the service and with external stakeholders to establish ways to capture, communicate and share innovative practices and ideas
  • Oversee contract management, ensuring contractual obligations are met
  • Lead and support a team of Program Managers, Senior Workers and program specific staff

To Be Successful

  • Tertiary qualifications relevant to the community services sector
  • Significant demonstrated experience managing programs that support vulnerable families within the community
  • Demonstrated leadership experience, providing supervision, mentoring and performance management
  • Demonstrated ability to establish and maintain a positive working culture meeting key goals and objectives
  • Demonstrated understanding of implementing case management practices for vulnerable families
  • An understanding of child development, child protection and how to engage with families to achieve sustainable safety and family functioning
  • Experience managing budgetary requirements, contract management and completion of reporting
  • Ability to identify contemporary issues quickly and find solutions and identify opportunities to best support families

Salary and Benefits

Salary is paid $88,370 - $92,127 plus super and salary sacrifice options.

Job ID:

154238

Location:

Logan

Closing Date:

20/01/2017



Residential Youth Worker - casual

ProCare Personnel is currently seeking experienced Residential Youth Workers to fill vacancies in rosters in various Out of Home Care services by providing care and support to children and young people within residential environments across the south-east region.

To be Successful:

  • Experience working in the Child Protection sector, Residential Care sector or similar
  • Current Working With Children Check (or ability to obtain)
  • Minimum Certificate IV level qualification in Youth Work or related field with demonstrated youth work experience
  • Demonstrated reporting skills and computer literacy
  • Demonstrated knowledge and awareness of trauma and attachment frameworks and ability to implement these in a residential setting
  • Residential Care Workers are required to use their own vehicle and therefore must hold comprehensive car insurance (kilometric allowance paid)
  • Must have good availability for day shifts, sleep overs shifts, evenings and weekend shifts

Desirable:

  • Therapeutic Crisis Intervention (TCI) trained
  • Youth Mental Health First Aid
  • Current LCS2 check
  • Current First Aid Certificate

Salary & Benefits

Salary is paid between $25 - $32 per hour plus super and night and weekend penalties

Job ID:

153792

Location:

Logan, Gold Coast, Toowoomba, Ipswich

Closing Date:

31/01/2017



Youth Participation Case Manager

The Organisation

Our customer is a long standing member of the community in providing creative, planned and innovative youth focused services. This well-established organisation is a non-for-profit Brisbane Logan based service and provides a wide variety of youth based services.

The Role

On behalf of our customer we are seeking a Case Manager to join their Youth Link program. This permanent full time opportunity is located in the Logan region and provides client focused case management support for young people who are at risk of disengaging from education, training and employment opportunities.

The successful candidate will hold Tertiary qualifications and/or experience working with young people and their families to address concerns of disengagement, homelessness and risk of harm.

Key Responsibilities

  • Provide client focused case management support to address key concerns and develop individual case planning
  • Provide appropriate referrals, linking young people into relevant services to meet their needs
  • Facilitate planned activities relating to re-engagement for education and/or employment opportunities
  • Engage with a variety of stakeholders including family members, community services and school staff to develop engagement opportunities for young people
  • Complete professional and timely reporting, case noting and date entry

To Be Successful

  • Minimum Diploma level qualifications relating to the community service sector, or higher
  • Demonstrated experience providing case management support to young people with complex needs
  • Demonstrated working knowledge of the issues faced by vulnerable young people who are disconnected from family and community
  • Highly developed verbal, written and interpersonal skills, with ability to build productive rapport with key personnel
  • Current Blue Card or ability to obtain
  • Current Qld driver’s license

Salary and Benefits

Salary is paid at $65,215pa plus super and salary sacrifice options available of $16,050. Vehicles are available for work purposes

Job ID:

154258

Location:

Woodridge

Closing Date:

20/01/2017



Case Manager - Family Support Services

The Organisation

Our customer is a national not for profit organisation that provides a wide range of support services for young people in out of home care, people with a disability, mental health, youth justice and homelessness support services.

The Role

On behalf of our customer we are seeking a Case Manager to join their Family Support Services Out of Home Care team located in the Ipswich area. This position is a full time permanent role with focus on theraputic case management supporting children and young people in out of home care and foster carers within the South West Brisbane region.

Key Responsibilities

  • Develop and implement high quality case plans or individual plans for children and young people in care
  • Develop and maintain supportive relationships with children and young people in out of home care as well as their families to promote postive outcomes
  • Provide ongoing support and supervision to Foster Carers, telephone support and supervison to Carers as well as conducting home visits
  • Support and monitor placements ensuring carers participate in the case planning process, meet with clients and family members while maintaining client focused case managment planning
  • Conduct Home Visits and complete risk assessments; uplining the information to the Program Manager
  • Participate in an on call roster as required
  • Comply with the services policy, code of conduct, procedures and practices, external funding body requirements and legislation

To Be Successful

  • Tertiary Degree qualifications in Social Work, Psychology or similar
  • Demonstrated understanding of current case work practice for children and young people
  • Demonstrated experience working with children and young people in out of home care and foster carers
  • Demonstrated ability to work autonomously in carrying out agreed case plans, individual plans, for multiple clients simultaneously
  • Strong customer service skills, working from a client centred approach
  • Demonstrated knowledge and experience supporting children and young people within a statutory framework
  • Demonstrated ability to work with individuals, families or groups from strengths based culturally appropraite perspectivve and work as a multi disciplinary team
  • Current Qld Driver’s licence
  • Working with Children Suitability Card or ability to obtain

Salary and Benefits

The salary is paid from $62,000 dependant on skills and experience. There is a vehicle available for full personal use. Salary packaging options available and superannuation is paid additional to salary.

Job ID:

154316

Location:

Ipswich

Closing Date:

25/01/2017



Centre Manager - Bundaberg

The Organisation

Our customer is a vibrant, professional organisation which provides a range of clinical mental health services to vulnerable and at risk young people aged 12-25 Australia wide. The service is designed to be easily accessible for young people and their families who are requiring assistance with problems affecting their ongoing wellbeing such as mental health, physical health and drug & alcohol concerns.

The Role

A permanent full-time opportunity is available for an experienced and passionate Manager to lead the development, implementation and oversee the future growth, further development of the clinical and administrative operational services within the Bundaberg region.

This position will be responsible for the daily operations of the service centre whilst continuing to maintain positive and effective relationships with a broad range of internal & external stakeholders. The Clinical Leader, Practice Manager & Community Engagement staff report directly to the position and a team of Intake Workers, Private Practitioners and administrative staff indirectly report to the role.

Key Responsibilities

  • Provide daily oversight and evaluation of service delivery to young people and their families
  • Build and maintain productive relationships to promote multidisciplinary participation for client services
  • Provide direct management and supervision to staff, supporting ongoing professional development to ensure a high standard of case planning and coordination
  • Provide support and input into complex case discussions for a team of private practitioners, providing crisis support when needed
  • Assist in the ongoing development of organisational strategic & business development plans, ensuring key performance indicators are achieved
  • Contribute to research development and oversee the implementation of relevant quality management systems

To Be Successful

  • Tertiary qualifications in Allied Health, behavioural/social sciences, youth work, mental health nursing, or a related discipline. Post graduate qualifications in business or health services management highly desirable
  • Demonstrated experience effectively leading and reporting on complex planning and service development environment
  • Demonstrated experience managing and developing operational systems for a community services organisation
  • Demonstrated experience at managing staff & team performance including recruitment, supervision, performance reviews
  • Demonstrated experience providing direct service delivery to vulnerable and at risk young people
  • Knowledge and understanding of relevant legislation & polices pertaining to the mental health and youth services sector
  • Ability to prioritise and manage multiple and competing work tasks whilst delivering to agreed deadlines
  • Prior knowledge and experience within the community service sector, with specific working knowledge of the mental health sector is highly regarded
  • Possession of a current C class driver’s licence
  • Current blue card or ability to obtain

Salary and Benefits

Salary is paid at $77,076 pa plus super, salary sacrifice and ongoing training.

Job ID:

154277

Location:

Bundaberg

Closing Date:

31/01/2017



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