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Client Manager - Families

The Organisation

Our customer is a not for profit organisation that provides a range of services to vulnerable people within the greater Logan area. Supports include domestic violence, housing assistance, financial counselling and employment preparation.

This organisation has operated for over 30 years and is a leading service provider who attract people who are passionate, client focused and service driven to support effective change within the community.

The Role

An exciting opportunity is available for a Client Manager – Families to join the organisation. This permanent full time role is based in the Logan region and is an integral part of the Leadership and Management Team.

This is a great opportunity for a proven manager to mentor staff and model best practices that aim to achieve the following outcomes for families;

  • improve the health, wellbeing and safety of children and young people
  • develop resilience of families in their parenting roles
  • enhance formal and informal networks within the community to develop lasting supports
  • improve families’ housing and financial stability and work readiness

Key Responsibilities

  • Lead and manage programs, working to timelines and budget requirements
  • Collaborate both in-house and with external stakeholders to establish ways to capture, communicate and share innovative practices and ideas
  • Oversee contract management, ensuring contractual obligations are met
  • Lead and support a team of Program Managers, Senior Workers and program specific staff across 2 sites in the Logan region

To Be Successful

  • Significant demonstrated experience managing programs that support vulnerable families within the community
  • A demonstrated understanding of child development, child protection and how to best engage with families to achieve sustainable safety and family functioning
  • Demonstrated leadership experience; providing supervision and mentoring to staff
  • Experience managing budgetary requirements, contract management and completion of reporting
  • Ability to identify contemporary issues quickly and find solutions and identify opportunities to best support families
  • The ability to work with cultural competence in working with aboriginal and Torres Strait islander people and people from diverse cultural backgrounds.
  • Tertiary qualifications relevant to the community services sector with extensive family support management experience or an equivalent combination of qualifications, and experience deemed acceptable.

Salary and Benefits

Highly competitive salary available plus super and salary sacrifice options. Seeking an immediate start.

For a confidential conversation please contact General Manager Rebecca Kullay m: 0402 200 037.

Job ID:

154488

Location:

Logan

Closing Date:

09/06/2017



Residential Youth Worker - casual

ProCare Personnel is currently seeking experienced Residential Youth Workers to fill vacancies in rosters in various Out of Home Care services by providing care and support to children and young people within residential environments across the south-east region.

To be Successful:

  • Experience working in the Child Protection sector, Residential Care sector or similar
  • Current Working With Children Check (or ability to obtain)
  • Minimum Certificate IV level qualification in Youth Work or related field with demonstrated youth work experience
  • Demonstrated reporting skills and computer literacy
  • Demonstrated knowledge and awareness of trauma and attachment frameworks and ability to implement these in a residential setting
  • Residential Care Workers are required to use their own vehicle and therefore must hold comprehensive car insurance (kilometric allowance paid)
  • Must have good availability for day shifts, sleep overs shifts, evenings and weekend shifts

Desirable:

  • Therapeutic Crisis Intervention (TCI) trained
  • Youth Mental Health First Aid
  • Current LCS2 check
  • Current First Aid Certificate

Salary & Benefits

Salary is paid between $29 - $35 per hour plus super and night and weekend penalties

Job ID:

153792

Location:

Logan, Gold Coast, Toowoomba, Ipswich

Closing Date:

31/05/2017



Disability Support Worker (casual)

ProCare Personnel is currently seeking experienced Disability Support Workers to fill casual shifts across SEQ supporting young people within Out Of Home Care services, in home support and engage in community participation.

To Be Successful

  • Experience supporting young people with a disability with complex support needs including behavioural management support
  • Demonstrated experience supporting young people with Autism highly desirable
  • Demonstrated ability to work within a therapeutic model of support for young people aged 11 – 17 years
  • Understanding of TCI and other models of therapeutic care
  • Must have good availability for day shifts, sleep overs shifts, evenings and weekends
  • Completed Certificate IV relevent to the community services sector. Certificate III may be considered alongside extensive experience
  • Disability Support Workers are required to use their own vehicle and therefore must hold comprehensive car insurance (kilometric allowance paid)
  • Current Working with Children’s Check or ability to obtain
  • Current Yellow Card or ability to obtain

Salary and Benefits

Salary is paid at $29.00 - $35.00 per hour inclusive of casual loading; penalty rates apply for after hours, weekends and public holidays, super additional.

Job ID:

154427

Location:

Nth Brisbane, Logan, Ipswich, Toowoomba

Closing Date:

31/05/2017



Senior Practitioner - Perpetrator Intervention Program Initiative (Contract)

The Organisation

Our customer is a long standing well respected social services organisation and have a strong working partnership with various levels of government and the community for over 50years. They pride themselves on ensuring that all clients feel welcomed, supported and treated with dignity & strive to deliver professional and accountable services which leave their clients empowered to work on solutions and achieving goals for their lives.

The Role

Position available is a 3-6 month contract with the view to extend and possible permanency. This temporary contract is a great opportunity for an experienced Senior Practitioner for the Men’s Behaviour Change Program. This contract is based on a 38 hour week including after-hours work to meet client needs. This position is located on the Gold Coast, Clear Island waters.

Key Responsibilities

  • Assist the Service Delivery Operational Coordinator to promote Perpetrator Intervention Program Initiative activities across the Gold Coast region, including referral pathways.
  • Undertake appropriate internal and external networking, planning and development activities relevant to the role. Provide day to day support and leadership to the Perpetrator Intervention Program Initiative (PIPI) practitioners and the team.
  • Maintain knowledge and understanding of federal, state legislation and policy relevant to the position and delivery of Perpetrator Intervention Program Initiative.
  • Provide appropriate support and interventions for men perpetrating Domestic and Family Violence. Participate in, and lead case coordination and case conference meetings, where required.
  • Develop and maintain knowledge of and networks with the range of internal programs as well as external programs and resources relevant to the effective provision of services for women and children who are homeless or living in temporary accommodation.
  • Liaise and work cooperatively with Intake Practitioners to ensure appropriate access, eligibility and suitability of men into the PIP program.
  • Actively participate in the High Risk Case Management responses.
  • Undertake the range of administration requirements for the position including the appropriate recording and archiving of documents in line with legal and organisation requirements.
  • Ensure an effective, collaborative relationship with Clinical Coordinator to facilitate the efficient, smooth operation of clinical services

To Be Successful

  • Tertiary qualifications in a relevant discipline – Social Work, Psychology, Social Sciences. Eligibility for membership of APS, AASW or similar recognised professional association.
  • Demonstrated knowledge, skills and experience in working within the principles and practices of domestic and family violence in the provision of support services with women and children.
  • Demonstrated articulation of a well-developed practice framework including but not exclusive of: the DFV standards for working with men, domestic and family violence framework, supporting individuals impacted by family and domestic violence and its nexus with child protection along with skills and experience collaborative case management, risk assessment, crisis intervention, brief solution-focused counselling, DVO assistance and safety planning.
  • Experience in working with families from diverse backgrounds, with multiple complex needs including domestic and family violence, housing, drug and alcohol, mental health, child protection and legal issues.
  • Demonstrated understanding of the domestic violence court system.
  • Co-facilitate (where required) the PIPI program/groups.
  • Superior communication, negotiation and interpersonal skills with proven ability to work effectively across a range of stakeholders.
  • Demonstrated ability to manage internal and external networks and balance priorities.
  • Current Working with Children’s Check (Blue Card) or ability to obtain.
  • Current Australian Federal Police Criminal History Check.
  • Current QLD drivers licence.

Salary and Benefits

Salary is paid at Level 6 Social Community, Home Care & Disability Services level 6.1 starting at $70,457.83 plus super and salary packaging.

Job ID:

154459

Location:

Gold Coast

Closing Date:

31/05/2017



Program Manager- Domestic & Family Violence

The Organisation

Our customer is a long standing member of the community in providing creative, planned and innovative services. This well-established organisation is a non-for-profit Brisbane Logan based service and provides a wide variety of youth based and family services.

The Role

On behalf of our customer we are seeing a Program Manager for the Domestic and Family Violence team. This is a full time permanent role.

Our customer is seeking a skilled, energetic and experienced candidate who has experience working with male perpetrators, group facilitation skills, experienced in program management and is motivated to end violence against women, particularly when faced with high levels of resistance and defensiveness from men.

Key responsibilities

  • Prioritise women and children’s safety through risk management and group work with male perpetrators
  • Manage two co-facilitators
  • Provide intake, assessment, orientation and group work to clients
  • Review assessments made as to the inclusion or exclusion of group participant
  • Review identified high risk assessments daily
  • Demonstrate a broad knowledge and application of the skills required for this position, including an understanding and application of techniques, ethics, practice standards, legislation, policies and procedures, to ensure currency in service delivery
  • Alongside the DV Practice Manager; lead the design, delivery, and evaluation of groups that are in response to client needs, and referral demands in the community. This includes on-going review of assessment tools and program content
  • Provide counselling of men for motivational enhancement and related issues to their violence
  • Plan and coordinate specific domestic violence awareness projects

Key Program Outcomes

  • High quality service delivery
  • Accurate and timely reports
  • Compliance with organisational policy, procedures and quality improvement
  • Supervising staff in day to day operations; undertaking effective staff performance management; supporting staff development
  • Contribution to the development of the organisation
  • Working with the limitations of the delegations and seeking direction when appropriate.

To Be Successful

  • Registration with ACA, PACFA or equivalent
  • Relevant tertiary qualifications (minimum 3 year bachelor degree)
  • Meet level 3 facilitator requirements of Professional Practice Standards – working with men who perpetrate domestic and family violence
  • Well-developed computer literacy skills including database applications
  • Current Queensland C Class driver’s license
  • Current First Aid Certificate, or ability to obtain
  • Current Positive Notice Blue Card and Disability Services Yellow Card Exemption Notice, or ability to obtain.

Salary & Benefits

The salary is $82,079 plus superannuation and salary packaging options. The service also provides continuous opportunities for professional development.

Job ID:

154370

Location:

Logan

Closing Date:

05/06/2017



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