ProCare Personnel

The Organisation

Our customer is an NGO service that provides varied support services for children and young people aged 12 – 17 years and their families. These programs include foster care support, residential services, young parent’s support, inclusive living, crisis shelters and emergency relief.

The service operates across SEQ, the Sunshine Coast and the western corridor including Ipswich and Toowoomba.

The Role

On behalf of our customer we are seeking a Senior Practitioner to join their team at Ipswich. This is a permanent full time position that oversees three residential services across Ipswich and Toowoomba.

This in an integral role within the organisation that provides supervision and leadership to a team of 3 Coordinators and up to 35 direct care staff. The Senior Practitioner will have a sound understanding of the support needs of children and young people living in residential care. Through your knowledge and expertise in therapeutic care, you will guide, support and educate staff to provide continuous quality care for children and young people.

Key Responsibilities

• To develop, implement and evaluate practice frameworks to ensure lasting and effective outcomes for young people and their families
• Implement, develop and monitor strategies for continuous improvement for young people living in residential care
• In conjunction with the Regional Manager, ensure program deliverables are aligned with budget forecasting and service standards
• Develop and maintain position and effective working relationships with key stakeholders including the Department of Communities, Child Safety.
• Maintain a working knowledge of current legislation and regulations to ensure the service’s processes and systems are to the required standard
• Coordinate standard review and re-licensing processes, through the ongoing review and management of all policies, procedures and practices to ensure they align with service standards

To Be Successful

• Relevant Tertiary qualifications in Social Work, Psychology, Human Services or similar. Undergraduate Degree qualifications highly desirable though not essential
• Demonstrated experience delivering client centred practices
• Demonstrated experience and knowledge of the support needs of children and young people living in residential care
• Demonstrated experience and knowledge in the development of practice frameworks and therapeutic interventions
• Demonstrated ability to investigate and resolve complex issues through use of highly developed interpersonal and negotiation skills
• Demonstrated experience in the management and clinical supervision of multi disciplinary teams
• Knowledge or demonstrated ability to quickly acquire knowledge of current legislation across child protection, anti discrimination and WH&S
• Demonstrated ability to work collaboratively and build strong working partnerships with internal and external stakeholders
• Demonstrated ability to produce reports and project documentation in a timely manner
• Sound skills in Microsoft Office suits
• Current Blue Card or ability to obtain
• Current Qld driver’s licence

Salary and Benefits

Salary is paid at $74K - $78K plus super and salary packaging. There are fleet vehicles available for work purposes.

ProCare Personnel is currently seeking experienced Residential Youth Workers to fill vacancies in rosters in various Out of Home Care services by providing care and support to children and young people within residential environments across the south-east region.

To be Successful:

• Experience working in the Child Protection sector, Residential Care sector or similar
• Current Working With Children Check (or ability to obtain)
• Minimum Certificate IV level qualification in Youth Work or related field with demonstrated youth work experience
• Demonstrated reporting skills and computer literacy
• Demonstrated knowledge and awareness of trauma and attachment frameworks
• Residential Care Workers are required to use their own vehicle and therefore must hold comprehensive car insurance (kilometric allowance paid)
• Must have good availability for day shifts, sleep overs shifts, evenings and weekend shifts

Desirable:

• Therapeutic Crisis Intervention (TCI) trained
• Current LCS2 check
• Current First Aid Certificate

Salary & Benefits

Salary is paid between $22.04 - 28.37 per hour plus night and weekend penalties

About the Organisation

Our customer is a not for profit service providing housing solutions for service users with varied complex needs and who are from diverse socio economic and cultural backgrounds. This service manages tenancies and housing stock leased from a variety of parties, private landlords, the Department of Communities, Brisbane City Council and other housing and support service providers. The service also has a small number of properties which are managed as affordable housing.

About the Role

On behalf of our customer we are seeking a Housing Officer to join their team. This is a full time 6 month contract with the possibility of extension.

This service partners with a Resettlement Program to provide responsive housing through private rental and the accommodation market and provides property and tenancy management. The Housing Officer will assist service users to locate and transition into suitable housing options from the private rental market. The client accesses the program for a maximum of 6 weeks and this role will be required to work intensively to provide appropriate services whilst developing rapport through the use of empathy and understanding of cultural and economic constraints.

Key Responsibilities

• Liaise with service users to determine and source appropriate housing options
• Develop and maintain positive working relationships with relevant housing providers including private rental agents, boarding houses and back packer accommodation
• Liaise with key agencies to provide seamless service delivery to service users
• Provide information to service users and agencies and contribute to building tenant participation and coordinating the resolution of complaints, positive feedback and appeals
• Ensure the Senior Housing Officer is informed of any significant issues relating to tenancy management
• Ensure maintenance is carried out in accordance with current policies
• Maintain records, keeping up to date with property and tenancy records
• Promote the service and encourage partnerships with other community service providers in order to advance the service’s goals and objectives

To Be Successful

• Relevant qualifications within the Human Services sector
• Demonstrated knowledge of the housing sector, including a working knowledge of the
• Residential Tenancy Act
• Demonstrated knowledge and experience of the key issues faced by service users who require access to immediate housing
• Demonstrated knowledge of tenancy management
• Demonstrated experience effectively engaging with service users with complex needs
• Demonstrated ability to remain empathetic and supportive when negotiating complex matters
• Demonstrated ability to provide a high quality of reporting and maintaining accurate and timely record keeping

Salary and Benefits

Salary is paid at $54,907 - $59,692 plus super and salary sacrifice options dependant on qualifications and experience. This role is located centrally to the CBD. Seeking an immediate start.

About the Service

This service was founded in Queensland in the 1950’s and has 230 locations across QLD and NSW to support families and individuals with a disability. The service provides a wide suit of service delivery including education, post school options, accommodation services, respite, children and youth services, resource support and advocacy. The organisation is funded through State and federal funding as well as fundraising activities and donations.

About the Role

On behalf of our customer we are seeking Children and Youth Practitioners to join their Children and Youth Program. Currently casual positions available with varied hours and days, located in Cairns, Qld. These roles provide residential support for young people with a disability aged 13 -18 years who live within Out Of Home Care.

This role works within a residential service and provides the flexibility of rostered hours including day, weekend and overnight shifts.

Key Responsibilities

• Provide therapeutic support for children and young people living in Out Of Home Care
• Participate in the development and review of personal planning including education plans, care plans and positive behaviour plans
• Provide support for young persons with schooling or other extra curricular activities
• Work collaboratively with associated stakeholders to develop therapeutic interventions
• Maintain daily tasks within the home to ensure a high standard of daily care and living is maintained
• Participate in cultural continuous learning through professional development opportunities
• Ensure children, young people and their families are included wherever possible to ensure participation in decisions made

To Be Successful

• Minimum Certificate III or IV in Youth Work or similar.
• Experience within a similar role providing daily support for young people utilising a therapeutic framework
• Demonstrated working knowledge of the Disability Service and Child Protection Acts
• Knowledge and ability to engage and effectively support children and young people with a disability
• Experience working within a Trauma Informed framework (Therapeutic Crisis Intervention training highly regarded)
• Knowledge of issues faced by young people living in Out Of Home Care
• Demonstrated understanding of the nature of Out Of Home Care and the requirement to provide intensive support for young people
• Ability to work within a roster of day, nights and weekend shifts
• Current Qld driver’s licence
• Current First Aid certificate or willingness to obtain
• Current Working with Children’s check or willingness to obtain

Salary and Benefits

Attractive hourly salary offered including penalty rates for evening and sleepover shifts. Working within a 24/7 roster provides flexibility of time throughout the week and varied weekends.